Support Center

How do I reset my password?

Last Updated: Apr 04, 2017 03:17PM EDT
One of the questions we hear most often is about resetting passwords (for both admin and student users). One of the most important things to remember is that you must leave the password reset window open when you check your email for the security code. If you close the window, you will have to start the process all over again.

Also, occasionally, the reset emails are flagged as spam. You or your student may need to check the spam folder and/or whitelist/safelist to make sure the messages get through.

If you are an admin or instructor user, you will need to click on the Staff Log In at the bottom of your CourseStorm page. If you are working with a student user, they will need to click on the Log In link at the top of the page. After that, the instructions are the same for all users.

Click on the "Forgot password?" link below the email and password fields.


When the new window appears, enter your email address and then click on the "Send Email" button.

A new window will appear asking for a security code.

The system will then send a message to the email address you provided. It is very important to leave this window open and open a new tab, window or email program to retrieve the message. Open the email and make note of the four digit code that is included.

Go back to your password reset window, enter the four digit code from the email and then click on the "Verify Code" button.

If the code matches, the next screen will ask you to enter your new password (twice) and then click on the "Save & Continue" button.

If the two passwords match (if there is an error, there may be a typo because it hides what you type in for security purposes - just try entering them again), you should receive this confirmation screen. Just click on the "Close" button and that's it!


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